Refund Policy

Cancellation & Refund Policy

Effective Date: 26 April 2026 · Last Updated: 26 April 2026

This policy is prepared in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 of India.

Service & Fee Structure

Homeo AI Clinic charges a base fee of $1 (or the amount displayed at checkout) per case submission. This fee covers:

AI-powered multi-stage clinical analysis
Structured clinical report generation
Delivery of the AI-generated clinical report

Additional fees may apply for follow-up consultations or premium features, and will always be disclosed at the time of purchase.

Refund Eligibility at a Glance

Scenario	Status	Timeline
AI processing has not yet started	Full Refund	Within 24 hours of payment
AI processing complete; physician review not commenced within 72 hours	Full Refund	Claimable anytime within 7 days
Technical error prevents report generation	Full Refund	Automatically processed within 5 days
Duplicate payment charged in error	Full Refund	Within 5–7 business days
AI processing has commenced (case under analysis)	Non-Refundable	—
Report delivered to patient (whether downloaded or not)	Non-Refundable	—
Prescription issued by doctor	Non-Refundable	—
Cancellation requested after 7 days of payment	Non-Refundable	—

How to Request a Cancellation or Refund

Email [email protected] with subject line: "Refund Request — [Your Order / Case ID]".
Include your registered email address, case ID (visible in your dashboard), date of payment, and reason for the request.
Our support team will acknowledge your request within 2 business days and respond with a decision within 5 business days.
Approved refunds are credited to the original payment method within 5–7 business days from approval. Bank processing times may vary.

Exceptional Circumstances

We understand that exceptional circumstances arise. In the following situations, refund requests outside the standard policy may be considered on a case-by-case basis:

Hospitalisation or medical emergency documented by a certificate
Bereavement of an immediate family member
Demonstrable technical failure on our platform's end (verifiable via server logs)

Supporting documentation will be required. Decisions under exceptional circumstances are at the sole discretion of Homeo AI Clinic and are final.

Chargebacks & Disputes

We strongly encourage you to contact us before initiating a chargeback with your bank or card issuer. Unwarranted chargebacks may result in account suspension. Homeo AI Clinic reserves the right to dispute any chargeback where service was successfully delivered and these terms were met. In the event of a legitimate billing dispute, we will cooperate fully with the payment processor's resolution process.

Your Consumer Rights

As a consumer under the Consumer Protection Act, 2019, you have the right to:

Be informed about the charges before making a payment
Receive the service you have paid for within a reasonable time
File a complaint with the National Consumer Helpline (1800-11-4000) if your grievance is unresolved
Approach the Consumer Disputes Redressal Commission (CDRC) appropriate to the transaction value

Our Grievance Officer can be reached at [email protected]. We aim to resolve all complaints within 30 days.

Note: The $1 base fee covers AI processing only. Doctor consultation is a separate service at $10 additional. The base fee is non-refundable once AI processing starts, consistent with Section 18 of the Consumer Protection Act, 2019 for digital services where fulfilment has commenced with the consumer's consent.