Legal

Terms of Service

Effective Date: 26 April 2026 · Last Updated: 26 April 2026

Please read these terms carefully before using the Homeo AI Clinic platform. These terms govern all use of our services.

1. Acceptance of Terms
2. Description of Services
3. Eligibility
4. User Account & Security
5. Medical Disclaimer & Limitations
6. Informed Consent & Data Processing
7. Fees & Payment
8. Cancellation & Refund Policy
9. Prohibited Conduct
10. Intellectual Property
11. Limitation of Liability
12. Governing Law & Dispute Resolution
13. Changes to Terms
14. Contact

1. Acceptance of Terms

By accessing or using the Homeo AI Clinic platform ("Platform", "we", "us") at homeoaiclinic.com, you ("User", "Patient") agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Platform. These Terms constitute a legally binding agreement under the Information Technology Act, 2000, and the Consumer Protection Act, 2019 of India.

2. Description of Services

Homeo AI Clinic provides an AI-assisted homoeopathic case analysis service. The Platform allows patients to submit clinical information (text, images, audio, medical reports) for AI-assisted analysis. All AI-generated outputs are reviewed by a licensed BHMS physician before being shared with patients. We do not provide allopathic, emergency, or substitute medical services.

3. Eligibility

You must be 18 years of age or older to create an account and submit a case independently. Minors may use the Platform only with explicit consent of a parent or legal guardian who accepts these Terms on their behalf. By registering, you warrant that the information you provide is accurate and complete.

4. User Account & Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at [email protected] if you suspect unauthorised access. We reserve the right to suspend or terminate accounts found to be in violation of these Terms, used fraudulently, or posing a risk to platform integrity or other users.

5. Medical Disclaimer & Limitations

The Platform is a Beta-stage AI-assisted clinical intelligence tool. All outputs are indicative and for informational purposes only. They do not replace a physical consultation, diagnostic tests, or emergency care. A licensed BHMS physician reviews every AI analysis before prescription issuance. Homeo AI Clinic is not liable for outcomes arising from self-prescription or misuse of platform-generated information. Always consult a qualified healthcare professional for any health concern.

7. Fees & Payment

A non-refundable base consultation fee of $1 (or equivalent) is charged per case submission to cover AI processing costs. Doctor consultation is not included in this fee and costs an extra $10. Additional fees may apply for extended consultations or follow-up services, as displayed at the time of checkout. All prices are inclusive of applicable GST unless stated otherwise. Payments are processed via Stripe or other gateways listed on the Platform. By making a payment, you authorise us to charge the stated amount to your selected payment method.

8. Cancellation & Refund Policy

Our detailed Cancellation and Refund Policy is available at homeoaiclinic.com/refund and is incorporated into these Terms by reference. In summary: (a) the base consultation fee is non-refundable once AI processing has commenced; (b) if the physician review has not commenced within 72 hours of payment, a full refund may be claimed; (c) refunds, where applicable, are processed within 5–7 business days to the original payment method. This policy is consistent with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

9. Prohibited Conduct

You agree not to: (a) submit false, misleading, or fabricated clinical information; (b) attempt to reverse-engineer, scrape, or copy Platform content; (c) use the Platform for any unlawful purpose; (d) impersonate a medical professional; (e) share AI-generated reports publicly without proper medical context and disclaimer; (f) attempt unauthorised access to other users' data.

10. Intellectual Property

All Platform content, AI models, prompts, reports, and branding are the intellectual property of Homeo AI Clinic and its licensors. Patient-submitted data remains the property of the patient. By submitting data, you grant Homeo AI Clinic a limited, non-exclusive licence to process and analyse it solely for the purpose of providing the requested service.

11. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Homeo AI Clinic, its operators, and licensed physicians shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform. Our total aggregate liability in any matter arising out of or related to these Terms shall not exceed the fees paid by you in the 30 days preceding the claim.

12. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved by mutual negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in the city where the clinic is registered. The courts of competent jurisdiction in India shall have exclusive jurisdiction for any matters not subject to arbitration.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or a prominent notice on the Platform at least 15 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

14. Contact

For any questions regarding these Terms, please contact us at: [email protected] or visit homeoaiclinic.com/support.

Note: Homeo AI Clinic is a Beta platform. All clinical outputs are AI-assisted and must be reviewed by a licensed physician. These Terms should be read alongside our Privacy Policy, Refund Policy, and Platform Disclaimer.